Portsmouth Wellbeing Service

Accessibility statement

This accessibility statement applies to the www.wellbeingportsmouth.co.uk website.

This website has been developed to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard as a minimum.

This website is run by Portsmouth City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve made the website text as simple as possible to understand and aim to write content to a reading age of around 9 years old.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • Some link text is not descriptive.

Feedback and contact information

If you need information on this website in a different format, such as an accessible PDF, large print, easy read, audio recording or braille, please contact the Digital Customer Experience team at Portsmouth City Council:

We’ll consider your request and get back to you within 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Digital Customer Experience team:

We will respond to your email within 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Digital Customer Experience is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Some of the checkboxes in the contact form are missing form labels. This means that users with assistive technology cannot properly interpret the purpose of the checkboxes. This fails WCAG 2.2 Success Criterion 1.3.1: Info and Relationships.
  2. Empty headings are present, which might be disruptive for people using the website with assistive technology. This fails WCAG 2.2 Success Criterion 1.3.1: Info and Relationships.
  3. When zoomed in, some of the text is partly cut off so that some users may not be able to access all of the information on the page. This fails WCAG 2.2 Success Criterion 1.4.10: Reflow.
  4. There are some links that do not make sense out of context. Screen reader users may not fully understand the purpose of each link. This fails WCAG 2.2 Success Criterion 2.4.4: Link Purpose (In Context).

Our website developers and content editors identified the above issues during the most recent accessibility audit.

We are working to resolve these issues and expect the fixes to be completed in the next three months.

Preparation of this accessibility statement

This statement was prepared on 29 January 2025.

It was last reviewed on 22 May 2025.

This website was last tested on 22 May 2025.

The test was carried out by Portsmouth City Council’s in-house development team with in-depth knowledge of the WCAG 2.2 AA standard and completed using assistive tools such as the Chrome extension WAVE Evaluation Tool.

We tested a sample of pages, including the website’s most popular pages (informed by Google Analytics).